Public Trust has a long tradition of looking after the interests of New Zealanders. Since its establishment in 1873, it has become one of New Zealand’s largest trustee organisations,  and a Crown Entity with its independence being guaranteed under the Public Trust Act 2001. Public Trust’s Maori name is Te Tari Tiaki Iwi, ‘the organisation that takes care of people’.

Rebecca developed and delivered a sustainable performance management framework and identified operational productivity and efficiency improvements before moving onto the green-fields design and implementation of Public Trust’s change portfolio. Working alongside senior executives in annual strategy and business planning activities Rebecca designed and developed an integrated roadmap of programmes ensuring the right balance between appetite/demand, and the ability to deliver (capacity & cost planning).

What value was added?

• Custom design of a sustainable performance management framework, analysis and recommendation of critical efficiency gains to be extracted out of select business processes

• Collaboration and facilitation with executives and senior leaders to identify key strategic goals and deliverables, aimed to reach targeted business plan expectations

• The establishment (organisational design, recruitment, on-boarding and management) of an enterprise level shared service (14+ FTE / $8m budget), supporting change across people, process, data & technology at strategic and continuous improvement levels

• Accountable for the provision of project resources, methods, processes, tools, templates and governance activities

Images via Public Trust